Sorry, Marino Kids does not offer price matching or adjustments at this time.

Please note that our discount codes are for one-time use only.

If your order is canceled or returned, you are unable to use the code a second time.

Additionally, discount codes are unable to be stacked on site-wide promotions.

If the code is eligible, try typing in the code to ensure there are no additional spaces. 

To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email.

Once your return has been delivered, please allow 2-4 days for your return to be processed.

Please note: Combining returns from different orders can extend the return processing times.

Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order, but it is not guaranteed we will be able to. Otherwise, you can return or exchange your item(s) in store once your package arrives.

To view the status of your order click here.

Please allow 1-2 business days for order processing. All orders placed placed Saturday-Sunday will be processed the following business day.

Once your order has shipped, please allow 24 hours for your tracking number to update.

In the U.S.

U.S. online orders can be returned online or in-store within 14 days of delivery. To start a return, click here.

To review our Return Policy, click here.

U.S. online orders can be exchanged in person at our store location. Please contact us at our email sales@marinokids.com to request an in person exchange.

Purchases made in store must be returned or exchanged in person to the store.

Outside the U.S.

Online orders placed outside of the U.S. are FINAL SALE and are not eligible for return.

If you’re a Level 2 or Level 3 Alo Access member, your texts will be prioritized by our customer service team during business hours.

Marino Kids Whatsapp Support: 305-954-9947

Email Support: sales@marinokids.com

Hours: 

Monday - Friday: 9:00 AM - 5:00 PM (EST)